Same persona, four ways to show up
Every surface draws on one knowledge base, one set of services and one set of rules. Change an answer once and it changes everywhere.
Humanoid avatar
LiveA face for your service desk, website or kiosk
- Visitors type or speak; the avatar answers in the persona's voice and dialect.
- Use the built-in pipeline, which prepares answer clips ahead of time so replies start instantly, or connect your own avatar and lipsync renderer.
- Runs services in conversation, with grouped forms and passcode entry on screen.
- Embeds with two lines of HTML, scoped to your allowed domains.
Browser copilot
LiveAn agent that lives in your web pages
- A cursor that moves to the right field or button while the persona explains it, so voice and pointer arrive together.
- Points, highlights, opens menus, fills ordinary fields and waits for people to click or type before moving on.
- Learns your application screen by screen: describe each system and screen once, matched by URL.
- Never fills passwords, passcodes, card numbers, IBANs or national IDs, and never presses pay, submit or delete for anyone.
- When someone needs a person, it hands over to a live agent through Pairly.
Messaging
Early accessThe same persona in the chat apps people already use
- The same knowledge base, the same answers and the same services, in text.
- Services collect answers message by message, with the same validation rules.
- Knowledge gaps from chat land in the same queue as every other surface.
Phone
Early accessA voice that answers your phone line
- The same persona and dialect, answering calls.
- Runs the same services by voice, with the same validation and passcode checks.
- Hands the call to a person when the persona isn't the right help.
Inside enterprise apps, too
Building on Mendix? The persona ships as a pluggable Mendix widget, in avatar or copilot mode, so it can sit inside the internal and customer apps you already run.
Start with one surface
Most teams launch the avatar or the copilot first and add surfaces as they go. Messaging and phone are open for early access.